Returns & Exchanges

At Maison Asrar, we want you to be completely satisfied with your luxury fragrance purchase. If you are not entirely happy with your order, we offer a 30-day return policy for unused and unopened products in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our dedicated concierge team at [email protected] with your order number and reason for return to receive a Return Authorization.

• 2.
  Prepare the Parcel

  Securely pack your fragrance in its original box and protective sleeve to ensure the glass bottle remains intact during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend keeping your tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our artisans verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.